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fandomhigh2006-07-26 12:24 am
cheerfulgoth.livejournal.com) wrote in fandomhigh2006-07-26 12:24 am
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Advanced Computers #3, Wednesday Afternoon 7/26
The computer lab is meeting outside today under a tent with Help Desk emblazoned across the front. Each student has their own workstation complete with phone, toolbox and nifty pocket protector.
"As you can see by my mad sign making skillz, we're going to be manning the help desk today." Abby smiled. "As geeks there is a 99.9% chance that someone is going to ask you to fix their computer. Seriously guys, it's going to happen. You need to know your stuff. Not only how to fix technology...but how to deal with people who don't know how to use it."
"Three rules you have to remember." Abby paced and raised her fingers as she counted them off. "One, not everyone is a geek so remember to tone down the techspeak. Two, people will do incredibly stupid things to their computer, try not to cry over the phone when they tell they've never done a virus scan. Three, the first response is always reboot. It doesn't matter that the problem couldn't be solved by that, it's always the first response."
"Okay, the phone lines are open and people can walk in with a problem. Remember the rules, be polite and come to me if there's a problem you can't fix."
[ooc: Post is up and ready to play! I've got an early appointment so I won't be around till later in the day, but you should all be able to play with each other. Have fun!]
"As you can see by my mad sign making skillz, we're going to be manning the help desk today." Abby smiled. "As geeks there is a 99.9% chance that someone is going to ask you to fix their computer. Seriously guys, it's going to happen. You need to know your stuff. Not only how to fix technology...but how to deal with people who don't know how to use it."
"Three rules you have to remember." Abby paced and raised her fingers as she counted them off. "One, not everyone is a geek so remember to tone down the techspeak. Two, people will do incredibly stupid things to their computer, try not to cry over the phone when they tell they've never done a virus scan. Three, the first response is always reboot. It doesn't matter that the problem couldn't be solved by that, it's always the first response."
"Okay, the phone lines are open and people can walk in with a problem. Remember the rules, be polite and come to me if there's a problem you can't fix."
[ooc: Post is up and ready to play! I've got an early appointment so I won't be around till later in the day, but you should all be able to play with each other. Have fun!]
Phone In
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"Yes. This thing has been up and down all day. Whenever I press a button it just turns on a light."
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"So yeah, my Palm Pilot is out of jujubes and I can't remember how to refill it."
It was a perfectly legitimate question, even if he did actually remember how to restock the jujubes on his Palm Pilot.
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"I can't seem to program my VCR to record."
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"Usually when my parents have that problem the first thing they do is get me or my brother to do it. You don't have any kids, do you?"
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"Yeah, I can't get this god-damned thing to print an envelope."
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That was all one breath.
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"Thank you for calling, one of our trained technicians will be with you shortly. Please hold."
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